Breeze Furnishings – Terms & Conditions

1. Introduction These Terms and Conditions apply to all purchases made via the Breeze Furnishings website. By placing an order, you confirm that you have read, understood, and agreed to these Terms. If anything is unclear, please contact us at sales@breezefurnishings.com or call 0191 519 2300 prior to placing your order. These Terms do not affect your statutory rights. A contract is not formed until your order has been dispatched.
2. Pricing & Payment All prices include VAT where applicable. We strive for accuracy in our pricing, but if an error is identified, we will notify you and provide the option to confirm or cancel your order. If we cannot reach you, the order will be cancelled and refunded. Full payment is taken at checkout.

Breeze Furnishings accepts no liability for delays caused by circumstances beyond our control and will not offer compensation for such delays.

3. Delivery Standard delivery charges apply to UK Mainland only. Surcharges may apply to certain postcodes (e.g., AB, IV, PA, DD, PH, KW). Orders with multiple items will be dispatched together once all items are available.

Estimated delivery times are provided as guidance and may be affected by supplier issues, shipping delays, or other external factors. We cannot split deliveries for orders containing item sets.

Products may arrive flat-packed or unassembled due to size and handling requirements. We do not take responsibility for damage incurred during third-party shipping outside the UK.

Glass and mirrored items are fragile and exempt from the 7-day cooling-off period once checked. Damage must be reported within 7 days of delivery. Cracks from improper assembly (e.g., overtightening handles) are not covered.

We do not offer simultaneous collection and replacement services. Collections and replacements must be scheduled separately.

4. Discount Codes Discount codes are offered at our discretion and may be withdrawn at any time. Certain brands are excluded. Orders already placed cannot be cancelled and re-ordered using a discount code.
5. Natural Product Variation Items made from suede, leather, wood, marble, or other natural materials may vary in appearance. These variations are normal and not considered defects.
6. Website Content We regularly update our website and may modify or remove content at any time. While we aim for accuracy, we cannot be held responsible for typographical errors or outdated information.
7. Preparing for Delivery Customers are responsible for ensuring that items will fit into their homes. This includes measuring access points and notifying us of any delivery restrictions. We are not liable for items that cannot be delivered due to insufficient access.

You must have an adult present to inspect and sign for the delivery. Flooring should be protected, and the delivery team will not remove footwear for health and safety reasons.

8. Order Acknowledgment An email confirmation of your order will be sent once placed. This is not a contract. A contract is formed only upon dispatch of your goods.

Orders placed after 3:30 PM or on Fridays after 2 PM will be processed the next working day. Failed deliveries due to insufficient notice or incorrect information may incur a re-delivery charge.

9. Cancellations by Breeze Furnishings We may cancel your order if:

• An item is out of stock
• Delivery is unavailable to your location
• A pricing error occurred You will be refunded in full within 14 days if your order is cancelled by us.

10. Damages & Liability We will not accept liability for damage to property or goods once items are delivered beyond the threshold of your property. Any such deliveries are done at the customer’s risk.

Report all faults/damages within 7 days by emailing sales@breezefurnishings.com with photographs.

11. Cancellations by You You may cancel your order prior to dispatch by contacting us. Special order items may incur a cancellation fee.
12. Returns You may return unwanted items within 14 days of delivery. Items must be unused, in original packaging, and returned at your own cost. We will not refund delivery charges.

Returns are subject to inspection. Flat-pack items that have been assembled cannot be returned. Two-man collection services incur an uplift fee, which may exceed the original delivery cost.

No returns will be accepted without original packaging.

13. Packaging Requirements Returned items must be securely packaged. Unpackaged or poorly packaged items will not be accepted. Couriers will not provide packing services. All small parts and hardware must be secured separately to avoid damage.
14. Warranties All domestic-use products include a 12-month manufacturer warranty. This excludes commercial use, international deliveries, and third-party resale. Warranties do not cover wear and tear on moving parts or upholstery.
15. Lighting Returns Lighting must be unused, unfitted, and in original packaging to qualify for return within 14 days.
16. Halo Lighting Returns – Returns of lighting products from Halo Lighting must be requested in advance and are subject to the following conditions:

• Items must be in their original condition, unopened or securely re-sealed using clear tape, and packaged as new.
• Customers are required to provide clear photographic evidence of the items in this condition before a return can be authorised.
• Once approved, returns will be subject to a 20% restocking fee.
• All return shipping costs are the responsibility of the customer. Approval is at the discretion of Breeze Furnishings and must be obtained before any items are returned.

17. Broken Glass Damages must be reported within 7 days. We may ask you to safely dispose of broken glass to avoid hazards.
18. Communications Please allow time for our team to respond to your emails. Sending multiple emails may delay your response due to our ticketing system. Check your spam folder before following up.
19. Mirror Deliveries Mirrors must be securely mounted and placed away from heat/moisture. If floor-standing, secure to the wall. Follow included hanging instructions carefully.

Mirror deliveries are a one-man service. Assistance will be required at delivery. Incomplete delivery information may result in failed delivery charges (£25).

If you are not available to accept delivery and wish for the item to be left unattended, you must provide written consent.

20. Final Note We strive to deliver excellent products and service, but some variables remain beyond our control. We appreciate your understanding and cooperation.

For any queries, please contact sales@breezefurnishings.com.