Introduction

These terms and conditions apply to all transactions on the Breeze Home furnishings website. By placing an order with us you will be deemed to have read, understood, and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions, then please contact us at [email protected] or on 01915192300 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer. You are not in a contract with Breeze Furnishings until your order has been dispatched.

Pricing and payment

We are very careful to ensure that all our prices are correct. However, if we can on a rare occasion, we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled, and will give you a full refund.

Payment will be taken in full at checkout and all prices are inclusive of VAT (where applicable) at the current rates.

Breeze furnishings will not be responsible for monetary compensation for delayed orders, delays can occur for an array of reasons beyond our control.

Delivery

Our standard furniture delivery charges apply to UK Mainland addresses only. Additional charges may apply to furniture deliveries to UK islands. Please refer to our delivery overview section for more details on non-UK mainland deliveries. When an order contains more than one furniture item, all furniture items will be delivered at the same time as soon as all items are available. An estimated delivery timescale is associated with each furniture product, and we will make every effort to deliver your goods within this timescale. However, delays can occasionally occur due to unforeseen factors out of our control.

Please be aware any orders placed as sets customers cannot receive a split delivery, the full order must be delivery in all one delivery.

Please remember that if you’ve requested delivery outside the UK, then we can’t be held responsible for any damage that occurs during third-party shipping.

Breeze Home Furnishings shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Products can be discontinued by suppliers at any time, on occasions without the knowledge of Breeze furnishings, we do our utmost to keep abreast of stock updates.

Larger products such as wardrobes, bookcases and display cabinets do not always arrive fully assembled, this is largely due to the size, height, and weight, they are not easily transported assembled and cannot always fit into properties and can be problematic going up a staircase.

Due to the extremely fragile nature of all our Glass items including Glass Venetian furniture and mirrored products, they will be exempt from the statutory 7 day cooling off period when they have been checked by the customer. 

We will not accept liability for cracks, chips and or any other damage to the glass which was not apparent on the day of delivery. If you crack the glass when tightening handles this will not be a deemed reason for a replacement.

Unfortunately, should an item need to be collected by Breeze furnishings from a customers home, we cannot arrange a collection and a replacement to happen on the same day.

PLEASE NOTE: –

The delivery times quoted on the website are for delivery to postcodes which fall within our normal delivery areas. These are just a guide and are dependent on suppliers, shipping, freight, and many matters which are beyond our control. These times are based for delivery of orders throughout the UK. Mainland. Parts of the UK Mainland are classed as “Postcode Surcharge” areas with our transport company, and therefore delivery lead times can be extended.

Parts of the UK mainland affected include:

AB, IV, PA,DD,PH £20.00  Delivery Surcharge will be applied

KW £80.00 Delivery Surcharge will be applied.

Discount Codes or Offers

Use of the coupon to get 7% off the price of your order at the checkout process is at Breeze furnishings discretion.

We reserve the right to change or withdraw this offer at any time.

Bentley Designs, Baumhaus, Berkeley Designs, Ashley Interiors, Maze, Willis and Gambier, Art Marketing, Fortune Woods, Kyoto, Global Furniture Alliance, Gallery, Rowico, S+F Furniture as a brand are excluded in the 7% off discount.

All active discount code orders will be treated as a new order, under no circumstance can a previous order be cancelled and reordered to use the offer/discount code.

Brands that are exempt from our discount codes cannot be included with orders that are placed along with brands that are included within this offer.

Suede, leather, wood and other natural products are unique by their very nature, and nap, grains, colours and other general appearance may vary by the very nature thereof.

Marble

When ordering a marble product please note that marble and natural stone, over the years of its formation and depending on the specific mix of minerals that maybe present in the limestone rock when it was being formed, can develop patterns as unique and as varied as human fingerprints! Because of this, no two slabs of marble are the same.

We try to show Products on our website as accurately as possible. Despite this, slight variations may occur. For example, the colour of the product may vary in accordance with the settings of your computer, monitor, software, or printer from the colour of the actual product you receive. We cannot be held responsible for this.

Website Content

Sometimes we may need to update our website and remove or edit parts of its content. This can happen on any page. While we aim to ensure all content on this Website is accurate and up to date, we cannot be responsible for any errors, omissions, or results of inaccuracy.

Preparing for Furniture Delivery

It is the customer’s responsibility to ensure adequate access at the point of delivery. If it is not possible to deliver the items due to a lack of access space, we may have to apply a charge to take any items back into stock.

To ensure this situation does not occur we ask that you follow these few simple steps to ensure a hassle-free delivery.

1. Measure the height and width of any hallways and door accesses, as well as the entry clearance, consider objects such as banisters and turns, radiators and light fittings.

2. Check the dimensions of the furniture to ensure the items will fit.

3. Clear plenty of space to allow for the delivery and any packaging materials.

4. It is essential that you notify us of any possible restrictions to access your home when placing your order so we can perform a risk assessment. You should consider vehicle access, lifts staircases and room access. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and at your own risk.

5. Breakable Objects – Accidents can sometimes happen so it’s always best to remove anything that might break or get damaged along the delivery pathway before the delivery team arrives.

6. Due to the volume and of the nature of product, it is not always possible to guarantee availability of a particular item, items can go out of stock for an array of reasons beyond our control, however we do end endeavour to contact our customers as soon as possible to advise of the situation.

7. An adult must be available at the delivery address to carefully check the Products and sign and acknowledge their receipt in a safe and satisfactory condition.

8. Adequate Floor Protection – Please ensure you have placed adequate covering to protect your flooring or carpets. Due to health and Safety the delivery team cannot remove any clothing or footwear.

Acknowledgement of your order / Placing your Order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

By placing an order through our website, you warrant that:

You are legally capable of entering into binding contracts; and you are at least 18 years old.

A. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

B. If you require delivery to be made to an alternate address, i.e. a neighbour, we require your consent in advance via email to include the name and address of the person who will be signing for delivery on your behalf. We will not deliver the goods elsewhere without your prior consent via email.

C. Please note any orders made on a Friday after 2pm will not be processed until the following Monday, bank holidays and seasonal closures will also be taken into consideration.

Orders placed after 3.30pm will be processed the following working day.

D. Failed Deliveries – Failed deliveries unfortunately can come at a cost. Like route planning, vehicle space allocation, drivers road time, these are costs which we cannot get back. If you need to make a change to your delivery date, please give us plenty of notice so we can avoid lost fees. Should you fail to cancel the delivery by 11am on the business day before your delivery is planned, we reserve the right to charge a minimum of £25 fee for second delivery to re-schedule. Should you then for whatever reason choose to cancel your order, we will refund you for the goods (excluding your original delivery charge).

E. Cancellation by us. E.1 We reserve the right not to process your order if: E.1.1 We have insufficient stock to deliver the goods you have ordered; E.1.2 We do not deliver to your area; or E.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.E.2 If we do not process your order for the above reasons, we will notify you by email and will recredit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

As a respected and honest company, Breeze furnishings remain in line with health and safety requirements – and due to the prevailing culture of litigation we must point out that we will NOT be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you or a person on your behalf has signed the delivery paperwork we shall, in NO event, be held responsible for any damage to either your property or goods delivered. This decision is final. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners own risk. We hope you understand why we must state this.

If you believe that any of our Products are of an unsatisfactory quality/damaged, please immediately contact Customer Services on [email protected] – We can allow a maximum of 7 days to report the fault/damage.

Please also send us photographs of any alleged defects so that we may assess the situation.

Cancellation

You may cancel your order at any time by contacting us on [email protected] If your goods have not been dispatched, other than as detailed below, we will refund the full price of the items and any delivery charge to the same card or PayPal account you used to purchase the goods. If your items have been specially ordered for you, it may be unlikely that we will be able to sell these at the full selling price to another customer. In these instances, we have the right to deduct a cancellation fee from your refund. We will endeavour to avoid any such charges but in some instances this may be unavoidable.

Returns policy

If, for any reason you are unhappy with your purchases you can return your order within 14 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges. The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging. Please note that a refund will only take place after the goods have been returned, inspected by our returns department, and deemed to be in a suitable condition. For furniture items that require a two-man uplift you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Breeze Home Furnishings. A member of our team will contact you to discuss the quickest and most efficient way for you to return your products. Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances, replacement products will be delivered free of charge as soon as the items are available.

We do everything we can to make sure your order reaches you in pristine condition. If, however, it should arrive damaged or not working, then please let our Customer Services Team know right away on [email protected] we expect you to check your goods on the delivery day.

If you have accepted a delivery from one of our logistics companies and then choose to cancel, any cancellation and delivery charges will be the customers responsibility.

Please contact Breeze furnishings who can advise the individual cost of this maybe.

No returns will be accepted on flat pack items on which has been assembled (this includes damage items). We request you to fully check the item (s) before you start to assemble or install.

Please keep all packaging for all items, please do not dispose of them as all items MUST be in their ORIGINAL PACKAGING as the return/damage will be refused.

We will provide a full refund for the purchase price of the goods, but not any delivery charges.

The cost of returning any items is the responsibility of the customer.

Items must be returned in their original packaging.

Collections usually take place Monday – Friday 9.00am to 5.00pm (Bank Holidays Exemptions) unfortunately we cannot provide a collection time slot.

Please note that a refund will only take place after the goods have been returned, inspected by our returns department, and deemed to be in a suitable condition.

For furniture items that require a two-man uplift you will be required to pay an uplift charge. This charge may be higher than the original delivery charge as the initial delivery cost is subsidised by Breeze Home Furnishings.

A member of our team will contact you to discuss the quickest and most efficient way for you to return your products.

Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly.

In these instances, replacement products will be delivered free of charge as soon as the items are available.

No returns will be accepted on flat pack items on which has been assembled (this includes damage items). We request you to fully check the item (s) before you start to assemble.

Packaging must always be of a suitable strength and thickness for the size and weight of the goods being posted/collected.

Ensure there is no space in your parcel for the contents to move and damage each other.

Always seal the parcel well, top and bottom, with plastic or reinforced carton tape, not ordinary household tape.

In all instances, including when you are not applying the label itself (e.g. when you have selected for your driver to bring labels) please ensure you have clearly written your recipient’s address and the consignment number on the package.

You must package your item properly – unpackaged items can be damaged in transit and damage other items around them. If your parcel is not in a box when your driver arrives to collect, they can refuse to take it.

Will a courier pack an item?

The short answer is no, they don’t. Standard shipping services do not include the courier bringing boxes for packing, or any type of aid, for that matter.

Logistics companies/couriers will collect securely labelled and packaged products, they will not repackage items or open packages to check the contents, this is the customers responsibility to ensure it is suitable for transit. Please make sure all hardware, screws, handles etc are securely packaged and not attached to the furniture to avoid any further damage to the products.

Suede, leather, wood and other natural products are unique by their very nature, and nap, grains, colours and other general appearance may vary by the very nature thereof.

Lewis Interiors upholstery as a brand include a 1-year warranty.

Maze If on the rare occasion the rattan on your Maze furniture arrives a little scuffed of some has unravelled then Maze will send you directly to your home some new weave as soon as you report this to us this will also be supported with an instructional video as to how you can achieve the repair to bring the furniture back to its glory.

We try to show Products on our website as accurately as possible. Despite this, slight variations may occur. For example, the colour of the product may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual product you receive. We cannot be held responsible for this. Warranties do not cover moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear.

Our warranties apply to products used for domestic use ONLY. Products used for commercial use, products that have been shipped internationally, or products that have been sold on to a third party will NOT be covered by the same warranty.

Lighting Returns

Please note we can only except returns of lighting that is unfitted, unused, in original box, in a re-saleable condition and reported in writing within 14 days of receiving the goods.

Broken Glass

Should your order unfortunately arrive with broken glass, we will ask you to dispose of this with due care and attention as repackaging, collecting, or posting broken glass intentionally can prove to be hazardous.

All glass and fragile products featuring glass, damages should be reported within 7 days of receipt of order including weekends.

Maze 12 Month Warranty:

All our furniture carries a 12-month Manufacturer Warranty, and this covers the structural frame and defects. Cushions are only covered for manufacturing defects and does not cover fair wear and tear, or misuse. The glass and furniture covers are not covered after the initial 48 hours following delivery and must be reported within this period. This warranty will not cover any damage that is caused directly or indirectly by factors that are out of the responsibility whilst under the customers care.

Emailing Breeze furnishings

When emailing our team, please be patient when awaiting a response. We will never ignore emails, though we may take a little longer to respond than usual. We ask that you do not send multiple emails as our ticket queuing system takes your most recent email into effect and will push your email to the bottom of the queue. If you have not heard from us in the time quoted, please check your spam folder, and then contact us via telephone if you still feel you have not received a reply.

Mirror Delivery Information

We do not recommend using your mirror close to areas of high heat or high moisture.

Hanging instructions

Decide which way you would like to hang the mirror based on the hangers provided. Some mirrors can only be hung one way, ie square, round or shaped mirrors.

Measure the distance between the 2 hangers fitted to the back of the mirror.

Use a spirit level to mark the distance on the wall, this will be the distance between your 2 screws/fixings.

Drill 2 holes for the wall fixings and screws. Please leave approx. 10mm of the screw protruding from the wall. USE STRONG SCREWS WITH A WIDE SCREW HEAD.

We recommend that the screws should be drilled at a slight angle to ensure the mirror will be secure.

Hang the mirror onto the 2 screws, ensuring that the hangers are securely over the screw head.

If you want to stand your mirror

If you intend to use your mirror floor or mantle standing, we advise securing the top of the mirror to the wall to prevent it from tilting forward. If possible, placing the mirror on a none slip surface would also aid the mirror in remaining upright.

Important care in use

Do not strike the mirror glass with any hard or pointed object.

Do not position the mirror close to excessive heat or moisture.

Do not use abrasive cleaning substances to clean the mirror.

Do not hang the mirror in areas with risk of accidental impact.

PLEASE NOTE: Assistance will be required on delivery of our mirrors as this is a one man delivery service and not a room of choice service.

When placing your order, please ensure that you have included the full delivery address details including an accurate postcode, mobile phone number and an up-to-date e-mail address. You will be notified of delivery times via text and e-mail. IF THE DELIVERY FAILS BECAUSE OF FAILURE TO PROVIDE THESE THEN A £25 POUNDS REDELIVERY CHARGE WILL BE REQUIRED. If then the order is cancelled after the order has been dispatched a £25 pound failed delivery charge will be taken from the refund.

If you are not going to be present to accept the delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email) or leave a signed note in a secure place to this effect.

Smaller items will be sent via UK Mail. On the day of delivery, you will be sent a text message in the morning giving you an hour window of your delivery. Please leave a mobile number for this facility or reply to the confirmation email you receive with one if you haven’t already done so. If the delivery should not be fulfilled, then you will receive details via card and text for arranging re-delivery.

To enable us to offer free delivery across the UK mainland, Fragalistics offer a one-man delivery service. For some of the larger items, the driver may require your assistance to safely lift the product from the vehicle into your home. Please inform us at the earliest opportunity if this is not suitable.

Size Guide

Most of our products are handmade and sizes can differ with in 18mm, this is in line with our manufacturers tolerance.